Privacy
Policy
This privacy policy explains how Bank of Baghdad collects,
uses, discloses, and protects your personal information when you use our
website. By accessing and using our mobile application or website or our other
services, you agree to the terms of this policy. If you do not agree with the
terms, please do not use our services (including but not limited to our website,
mobile application, internet banking, contact center and etc...)
Who Are We? Bank of Baghdad is one of Iraq’s premier
financial institutions, offering a wide range of banking products and digital
services to individuals, businesses, and institutions. As part of our
commitment to transparency and privacy, we are dedicated to safeguarding the
personal data of our website visitors in accordance with Iraqi laws and
international standards.
Information security departmant is responsible for ensuring
that personal data is processed in compliance with applicable data protection
laws and regulations.
Contact Details: Email: info.security@bankofbaghdad.com
When you visit our website to explore services or obtain
information, we use cookies and related technologies to enhance your
experience. These cookies collect data such as IP address, browser type, device
information, and session duration.
Information We Collect When you interact with us via our
website, mobile application or contact center, we may collect:
- Name
- Phone
number
- Email
address
- National
ID (if applicable)
- Partial
card number (first 6 and last 4 digits, if relevant)
- Inquiry
or feedback details
This data helps us respond to your inquiries, deliver
services, and provide follow-up communication. Your data is stored securely and
will not be shared unless required by law or regulatory obligations.
We collect and process personal
data for specific and lawful purposes including:
- Managing
customer relationships
- Providing
requested services
- Improving
our website, mobile app and other services
- Marketing
new services or updates
- Ensuring
compliance with Central Bank of Iraq regulations Anti-money laundry and
anti-fraud frameworks.
What Kind of Personal Data Do We Collect?
We may collect:
- Identification
data: name, national ID, residence card or travel Visa.
- Contact
details: phone number, email address
- Service
data: customer number, feedback
- Regulatory
data: required under anti-money laundering (AML) or KYC laws
- Technical
data: Device Info, IMEI, Location, browser cookies, IP address, MAC
address.
How We Use Your Information?
We will
use your data only when there is a lawful basis. This includes:
- Fulfilling service requests
- Responding to inquiries or complaints
- Sending marketing communications (where you have
consented)
- Complying with legal obligations and regulatory
requirements
- Detecting and preventing fraud, cybercrime, or
financial abuse
Sharing Your Data
We may share your data with:
- Our
service providers are under strict confidentiality agreements
- Regulatory
authorities when required.
- Third
parties involved in investigations of fraud or misconduct.
Your Rights Under Iraqi Law You
have the right to:
- Request
access to your personal data
- Correct
inaccurate or outdated data
- Close
the account
- Request
data portability (where feasible)
- Suspend
or restrict certain processing
activities
- Request
to delete your data after 7 years from the last financial transaction
(subject to Iraqi banking law for the year 2004 )
Right to Complain If you are concerned about how we handle
your data, you are encouraged to contact us directly. You also have the right
to submit a complaint to the Iraqi Communications and Media Commission (CMC) or
the relevant legal authority.
Updates to This Policy We review this policy regularly and
may update it to reflect changes in legal or regulatory requirements, or our
data practices. Updated versions will be posted on our website/mobile
application.
